FAQs
What services are provided by Vyta?
Vyta provides access to a range of services to make aging in place convenient for your loved ones. These services are delivered through our trusted third-party service partners and include seasonal services, home maintenance, and in-home personal support services. Please visit our services page to see the most up-to-date list of services available.
Speak to a Vyta Team to learn more.
How often can I expect to receive each service?
Each service has a selection of frequencies to choose from. For example, lawn maintenance can be selected as weekly or bi-weekly. The Vyta Team will work with you to develop the specifics of your service plan to match your needs.
Who will be performing my services?
All services are delivered by our trusted third-party service partners who are leaders in their space and excel at supporting seniors in their homes. Click here to learn more about how we select our Partners.
How can I access my schedule?
Your service schedule is available at your fingertips with our Vyta web app! Our Vyta team is also available to answer any questions you have via phone at 1-888-898-2728 or via email at experts@vyta.ca.
What are the available payment options for my services?
We accept payments through credit cards or pre-authorized debit. For your convenience, you have the option to set up automatic payments, which will save you the hassle of making invoice payments every month.
All transactions are processed securely through our online payment partner, Stripe. Ensuring safe and secure billing is of the utmost importance, which is why we are proud to partner with Stripe. For more information about our agreement with the platform, you can review the Stripe Service Agreement by following this link: https://stripe.com/en-gb-ca/legal/ssa
Do you offer subsidized pricing for seniors?
All our prices are developed with your loved ones in mind and our pricing model takes their needs into consideration.
How often can I expect to be billed by Vyta?
Services are billed after they have been performed, on a monthly basis.
What regions is Vyta currently offered in?
We support neighbourhoods across Ontario – And we’re now bringing Vyta to Vancouver. Service availability may vary by region.
What is the relationship between Vyta and Bayshore Healthcare?
Bayshore is proud to introduce Vyta to Canadians – an innovative solution designed to alleviate the stress on family caregivers by making caregiving more manageable and supporting your loved one’s age in place for as long as possible.
Bayshore will continue to partner with Vyta as a key service provider for home and health care services.